Our Terms and Conditions
These terms govern every account and every wager placed on our platform. By registering with Hollywin Casino you accept each clause below, so read them before you deposit.
Accepting Our Terms
When the agreement takes effect
These terms form a binding agreement between you and Hollywin Gaming Ltd. (Malta), licensed by the MGA under licence MGA/B2C/812/2025. The agreement takes effect the moment you tick the acceptance box during registration, and it remains in force for as long as your account stays open. If you use our platform after we publish an updated version of these terms, that use counts as acceptance of the changes.
We keep the current version at hollywin-aud.com and we encourage you to save a copy for your records. Where any translated version conflicts with the English original, the English text prevails.
- You confirm you have read and understood every clause before your first deposit.
- You accept that play on our platform is entertainment, not an income source or a financial service.
- You agree that funds held in your account are used solely for lawful gaming on our platform.
Who Can Register With Us
Age, residency and one account rule
You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher. Players residing in the United States, the United Kingdom, the Netherlands, France, Spain, Italy, Belgium, Sweden, Denmark, Lithuania, Latvia or Estonia may not register or play, and attempting to do so voids any winnings. One account per person, per household, per IP address and per payment method is the strict limit.
As part of know-your-customer obligations, we must verify your identity before your first withdrawal. Keep a government-issued photo ID, a proof of address dated within the last 3 months and proof of your payment method ready; verification typically completes within 24 to 48 hours. You must also supply accurate details at registration, because false information is grounds for immediate closure and forfeiture of balances.
- You are 18 or older and legally able to gamble where you live.
- You are not resident in a restricted jurisdiction.
- You have never held another account with us, and you will not open one in future.
- You are not acting on behalf of a third party or as a professional player group.
Deposits, Withdrawals and Verification
How money moves through our platform
The minimum deposit and the minimum withdrawal are each AUD 30. Withdrawals are capped at AUD 8,000 per day, AUD 16,000 per week and AUD 32,000 per month, and we process approved requests within 0 to 24 hours. We charge no fees, although your payment provider may. Deposits are available through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether and Litecoin; withdrawals run through Visa, Mastercard, bank transfer, Skrill, MiFinity, Jeton and supported cryptocurrencies.
We may require source-of-funds or source-of-wealth evidence for larger transactions under our anti-money-laundering duties. Withdrawals must generally be returned through the same method used to deposit, and we cannot pay funds to a card, wallet or account that is not in your name.
- Your identity must be verified before we release a first withdrawal; unverified requests are refused, not delayed indefinitely.
- Wagers must be settled before a withdrawal request, and bonus balances tied to unfinished wagering are excluded.
- An account left dormant for 12 consecutive months may be charged a reasonable administrative fee, disclosed in advance, and a dormant balance may be handled per applicable law after we attempt contact.
- We may apply additional review to any transaction flagged by our payment or fraud systems.
How Our Bonuses Work
General bonus rules
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- Bonuses expire if wagering is not finished within the validity window stated for that offer.
- Placing single wagers above the stated maximum bet while a bonus is active may void the bonus and any winnings from it.
- Wagers on excluded or forbidden games do not count toward wagering and may void the bonus.
- Only one active bonus per account applies at a time unless stated otherwise.
- Real funds are wagered before bonus funds; bonus funds cannot be withdrawn as cash.
Conduct We Do Not Tolerate
Fraud, abuse and technical manipulation
We treat fraudulent activity as a breach that voids bonuses, winnings and even account balances. If we detect deliberate misuse, we close the account and may report the matter to the regulator and to payment providers. Withholding a deposit or initiating a chargeback after wagering on our platform falls into this category, and we may pass recovery costs on to the player concerned.
The same applies to collusion, the use of bots, scripts or any automated play, exploitation of software faults, and the use of VPNs, proxies or similar tools to mask your true location or to appear inside an eligible jurisdiction. We rely on geolocation and device checks, and we retain evidence gathered from them when we enforce this section.
- Multi-accounting or sharing account credentials with another person.
- Bonus abuse, including low-risk wagering patterns designed to harvest bonus funds.
- Exploiting glitches, display errors or interrupted game rounds for gain.
- Depositing or withdrawing on behalf of an unverified third party.
- Any conduct that our fraud team reasonably classifies as irregular play.
Responsible Play and Self-Exclusion
Your limits, our obligations
You can set deposit limits, loss limits and wager limits on your account at any time, and you can request session reminders to keep track of time on our platform. Cool-off periods let you step back for a defined stretch, and self-exclusion closes your access for the period you nominate. Contact our support team on live chat or at [email protected] and we will action a self-exclusion request within 24 hours; during an exclusion we will also close marketing communication to you.
We monitor play patterns, and where we notice indicators of gambling harm we may approach you, suggest limits or, where the law allows, apply protective measures unilaterally. Free confidential support is available in Australia through Gambling Help Online on 1800 858 858, and we provide links to that service on our responsible gaming page. Self-exclusion on our platform does not block other operators, so consider a national or state exclusion register as well.
Closing Accounts and Raising Disputes
Your right to close, our complaint path
You may close your account at any time by contacting support; we will confirm closure and return any withdrawable balance through your verified payment method. We may also close an account ourselves where these terms are breached, where verification fails, or where we are legally required to do so, and we will tell you the reason unless regulation prevents us.
If you have a complaint, raise it with support first and we will try to resolve it on the spot. Unresolved complaints are escalated to our internal complaints manager, who responds within a stated timeframe. If we cannot settle the matter, you may refer it to the Malta Gaming Authority as our licensing regulator. These terms are governed by applicable Maltese law, and disputes are handled under that jurisdiction unless mandatory consumer law in your country of residence gives you a different forum.
- Step 1: contact live chat or email [email protected] with full details.
- Step 2: request escalation to the complaints manager if the first response does not satisfy you.
- Step 3: refer the dispute to the Malta Gaming Authority if we cannot resolve it internally.
When We Update These Terms
Publication and notice
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- Material changes are announced in advance of their effective date.
- Non-material corrections, such as typographic fixes, apply immediately.
- If a change reduces your protections, you may close your account without penalty before it applies.
- The date-stamped version on this page is the only authoritative copy.
Frequently Asked Questions
How old do I have to be to open a Hollywin Casino account?
You must be at least 18, or the higher legal gambling age of your jurisdiction. We verify your date of birth through KYC checks before your first withdrawal.
Can I hold more than one account with you?
No. The limit is one account per person, household, IP address and payment method. Duplicate accounts are closed and any balances or winnings on them may be forfeited.
Do I need to verify my identity before withdrawing?
Yes. We require a government-issued photo ID, proof of address dated within 3 months and proof of your payment method. Verification is usually completed within 24 to 48 hours.
What happens if a bonus is not used in time?
It expires. Every bonus carries a validity period stated in its specific terms, and unfinished wagering, bonus funds and bonus winnings are removed when that period ends.
How do I self-exclude from the platform?
Contact live chat or [email protected] and we will action the exclusion within 24 hours, close marketing to you and confirm the exclusion period in writing.