Responsible Gaming at Hollywin Casino

Q: What happens to my balance if I self-exclude?

Your balance remains yours. Contact support@hollywincasino.net and we will withdraw it to a payment method registered in your name. Open bets placed before the exclusion are settled normally and any winnings are paid out.

Gambling should stay a form of entertainment, never a way to make money or escape stress. We have built a full set of tools and safeguards so you stay in control of your play, and if things ever feel off, help is one click or one phone call away.

Our Commitment to You

We hold a licence from the Malta Gaming Authority (MGA/B2C/812/2025), which sets strict standards for player protection, and we treat those standards as a starting point rather than a ceiling. Player wellbeing sits at the centre of how we run Hollywin Casino.

Behind the scenes, our systems monitor play patterns for early signs of harm, such as sharp increases in deposit frequency or extended overnight sessions. When our team notices a pattern of concern, we reach out privately with information about limits and support options. We also send reality-check reminders during your sessions so time never slips away unnoticed.

Warning Signs to Watch For

Problem gambling rarely announces itself. It builds gradually, and the person affected is often the last to notice. These signs come from the guidance used by Australian counselling services, and we encourage you to read them honestly.

Chasing losses with bigger or more frequent bets to win money back
Gambling longer than you planned, or skipping sleep, work or family time to keep playing
Hiding your play, deposits or withdrawals from family and friends
Borrowing money, selling possessions or using credit to fund gambling
Feeling restless, irritable or anxious when you try to cut down
Gambling to escape stress, loneliness or low mood rather than for fun
Lying about how much time or money you spend on games
Repeated failed attempts to stop or cut back on your own

Tools You Can Activate Today

Every tool below is free, instant and available from the Responsible Gaming tab in your account profile, with some also settable through our 24/7 live chat. You can tighten any limit at any time, and it applies immediately; loosening one takes 24 hours to take effect, a deliberate cooling-off built into the system.

Deposit limits: cap how much you can deposit per day, week or month, set in your account profile under Responsible Gaming.
Loss limits: restrict the total amount you can lose in a set period, so a bad run stops at a figure you chose in advance.
Wagering limits: control the total value of bets you can place over a chosen timeframe.
Session reminders: receive an on-screen reality check every 15, 30 or 60 minutes showing time played and net result.
Session timeouts: take a short break of 15 minutes to 24 hours with one click, no questions asked.
Cooling-off periods: pause your account for 24 hours up to 30 days while keeping your settings intact.
Self-exclusion: block access to your account for 6 months or permanently when you need a longer, firmer break.

How Self-Exclusion Works

We support five self-exclusion durations: 24 hours, 7 days, 30 days, 6 months and permanent. Once active, the exclusion locks your account, stops all promotional emails and blocks new registrations from the same personal details on our platform.

Your remaining balance stays yours. We will withdraw it to a payment method in your name on request, and any open bets already placed before the exclusion are settled normally, with winnings paid out to you.

Short exclusions of 24 hours to 30 days end automatically, and you simply log back in. For a 6-month or permanent exclusion, reactivation requires a written request to [email protected] after the exclusion period ends, followed by a 24-hour reflection period and an identity check. We will never talk you back in; the decision is always yours, and we may ask you to confirm it twice.

Keeping Minors Safe

You must be at least 18 years old to hold an account with us, and we verify age through the KYC process: a government-issued photo ID is required before your first withdrawal, with checks typically completed within 24-48 hours. Accounts found to belong to anyone under 18 are closed immediately and balances refunded to the original payment method.

If you share a device with children or teenagers, we strongly recommend parental control software such as Net Nanny, Qustodio or CyberPatrol to block access to gambling sites. Keep your login details private, never save them on shared devices, and log out after every session. Underage gambling is a serious harm, and prevention at home matters as much as our checks on our side.

Free Support Across Australia

You never have to work through this alone, and reaching out is a sign of good judgement, not weakness. These Australian services are free, confidential and available to you, your friends and your family.

Gambling Help Online, phone 1800 858 858, gamblinghelponline.org.au, free 24/7 counselling and webchat
Lifeline, phone 13 11 14, lifeline.org.au, 24/ crisis support if gambling is affecting your mental health
Gamblers Anonymous Australia, gamblersanonymous.com.au, free peer-support meetings nationwide
Relationships Australia, 1300 364 277, relationships.org.au, counselling for families affected by gambling

Talk to Our Team Anytime

Our support team is available 24 hours a day, 7 days a week via live chat and email at [email protected]. Every agent is trained in responsible gaming protocols and can help you set or adjust a limit, start a cooling-off period or begin self-exclusion in a matter of minutes.

Mention that your question relates to responsible gaming when you get in touch, and your request will be prioritised. We will never try to dissuade you from taking a break, and we will never send promotional messages to an account under any limit or exclusion. Your wellbeing comes first at Hollywin Casino, every time.

Frequently Asked Questions

How do I set a deposit limit on my Hollywin Casino account?

Open your account profile, select the Responsible Gaming tab and choose daily, weekly or monthly deposit limits. Changes take effect immediately when you lower a limit and after 24 hours when you raise one. You can also ask live chat to set it for you.

What happens to my balance if I self-exclude?

Your balance remains yours. Contact [email protected] and we will withdraw it to a payment method registered in your name. Open bets placed before the exclusion are settled normally and any winnings are paid out.

Can I reverse a self-exclusion early?

No. Once a self-exclusion is active, it cannot be lifted before its end date. Short exclusions end automatically, while 6-month and permanent exclusions require a written reactivation request after the period ends, plus a 24-hour reflection window.

Is Hollywin Casino available to players under 18?

No. Our KYC policy requires a government-issued photo ID before your first withdrawal, and any account found to belong to a person under 18 is closed immediately with the balance refunded.

Where can I get free help with gambling in Australia?

Call Gambling Help Online on 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for free confidential counselling and webchat. Lifeline (13 11 14) offers 24/7 crisis support, and Gamblers Anonymous runs free peer-support meetings nationwide.